Privacy policy
Updated on 5 November 2026
Who is responsible for your data
POSAP, Unipessoal LDA, tax number 519720105, Rua Padre Alfredo Guerreiro, n.º 170, Viana do Castelo, Portugal. Contact: geral@solaraltamira.com, +351 91 498 64 04.
What data we use and why
| When | Data | Purpose | Legal basis | Kept for |
|---|---|---|---|---|
| First visit to the site's main address | IP address | Working out your country, to show the site in your language | Legitimate interest | Not stored |
| Booking form, email or phone | Name, email, phone, dates, number of guests, message | Replying to your request and handling the booking | Steps before a contract, and the contract | Up to 24 months after the last contact, unless you book |
| Your stay | Identification and billing details | Meeting tax duties and the guest registration required by law | Legal obligation | For the legal period that applies, including 10 years for tax documents |
| Analytics and marketing cookies, if switched on | Online identifiers and browsing data | Measuring use of the site and advertising | Your consent | See the cookie policy |
The country is worked out on our own server, using a local database, and your IP address isn't sent to anyone for this. Requests and bookings are kept in our internal management system, on the same server as the site. With Booking.com and Airbnb we exchange only the occupied dates, never your details.
Who we share it with
- The company hosting the site and email: I4W - Web Solutions, Lda (Innov4Web).
- Our accountant and public authorities, when the law requires it.
- Google and Meta, only if you accept analytics or marketing cookies and those tools are switched on. This may involve transfers outside the European Economic Area, with the safeguards set out in the GDPR.
We do not sell your data.
Your rights
You can ask to access, correct, erase, restrict or transfer your data, object to its use, and withdraw consent at any time, by writing to geral@solaraltamira.com. You also have the right to complain to Portugal's data protection authority, the CNPD.
We do not make automated decisions with legal effects on you.
Complaints book and dispute resolution
You can make a complaint in the Electronic Complaints Book (Livro de Reclamações). For a consumer dispute, you can turn to CIAB, the consumer information, mediation and arbitration centre (www.ciab.pt). More information is on the Portuguese Consumer Portal.